Participant Guidelines including Virtual Programming Etiquette

Guidelines for Virtual and In-Person Participation

Content Sections

I. General Code of Conduct

Purpose

Hollywood Senior Center is a non-profit organization serving active adults 55 years old or older. The Center functions as a meeting place where participants can socialize, take part in activities and classes, receive services that enhance the quality of life, facilitate independence and maintain involvement in the community.

Goal

Hollywood Senior Center is dedicated to providing diverse program opportunities with broad appeal that promote mental and physical benefits for active adults in the community 55 years old or older.

Hollywood Senior Center Anti-Discrimination Policy

Hollywood Senior Center does not discriminate against any employee, volunteer or customer on the basis of race, color, cultural heritage, national origin, religion, age, sex, sexual orientation, gender identity, marital status, physical or mental disability, political affiliation, source of income, veteran status or any other status protected under local, state, or federal law. This policy extends to all personnel decisions, terms and conditions of employment, vendor contracts and provision of services. Hollywood Senior Center does not tolerate harassment for any reason. Respect for the dignity of others shall be the guiding principle for our relations with each other.

The Senior Center Provides:
  • Wellness Programs
  • Classes, Activities, Presentations
  • Special Events
  • Day Trips
  • Volunteer Activities
  • Meals on Wheels Lunch on Tuesdays & Thursdays
  • Information and Referrals
  • Transportation Scheduling and Coordination
  • Medical Equipment Loan 
  • Options Counseling and Long Term Case Management
The Center Does Not Provide:
  • Medical Care for Senior Adults
  • Medication Distribution
  • Daycare of any sort for Senior Adults
  • Personal Care or Bathroom Assistance for Senior Adults while at Center
  • Staff to attend or be responsible for patrons on trips
The Hollywood Senior Center does not accept the following type of clients as participants in its senior center programs:
  • Nursing Home Patients
  • Adult Day Care Patients
  • Home Bound Patients

II. Operations Guidelines

In order for us to provide a safe, comfortable and pleasant environment for all participants (both online and in person) the following guidelines are in place:

  • All participants must conduct themselves in such a manner that they do not disrupt the program or have a negative impact on other participants’ enjoyment of activities and facilities. 
  • All participants will conduct themselves in such a manner that they are not injurious to themselves, others or cause damage or destruction of property.
  • Offensive language is prohibited at all times.
  • Respect for others and observance of good manners are expected at all times.
  • Participants must be 55 years old or older and able to be responsible for providing for their own personal care and needs or a caretaker must accompany participants that are not able to attend to their personal needs for the duration of their stay.
  • Emergency contacts should be listed on the participant’s emergency card at the time of enrollment. Next of kin will be contacted in case of an emergency.
  • Caretakers that are ineligible as a participant are not to be considered as participants or senior center staff.
  • The Executive Director may make a determination about whether a client is participation appropriate for the program. Referral to adult day care may be suggested.
  • Programs and activities are offered to senior adults with the understanding that they do not need help to accomplish the particular projects or tasks. The program leader will demonstrate projects with completion being in the hands of the participant.
  • Good personal hygiene and proper attire are required at all times.
  • Use of tobacco, drugs and alcohol is prohibited inside the senior center.
  • No smoking within 10 feet of the senior center entrances, exits, windows that open, and ventilation intakes of workplaces or public places.
  • Weapons are strictly prohibited anywhere on the senior center grounds.
  • Soliciting is prohibited at all times.
  • Any operational questions and concerns should be discussed with the Executive Director.

III. Virtual Programming (Zoom)

Code of Conduct

We strongly recommend downloading the Zoom App on your device for a better user experience

  • Do your own tech support before you start.
  • Stay on mute if you’re not talking.
  • Don’t eat during the meeting.
  • Dress appropriately when on video.
  • Participate in the digital environment to the same standard as a physical environment, including participating when called on, listening attentively, and minimizing distractions to others. 
  • If you wish to speak, please wait for a break in the conversation, or for the facilitator to invite the opportunity. Interrupting other participants can be interpreted as diminishing, and we want to ensure that we are providing an inclusive environment.
  • Participate in the digital environment to the same standard as a physical environment, including participating when called on, listening attentively, and minimizing distractions to others.
  • Follow staff, volunteer and guest instructions and raise concerns respectfully.
If Volunteers or Participants Do Not Adhere to the Virtual Programming Code of Conduct
  • Hollywood Senior Center staff may contact you regarding your behaviors and actions, and in most cases, provide opportunity to correct the behavior.
  • Some behaviors may result in immediate removal from our programs, including:
    • Bullying, harassing or using derogatory language towards another person or group of people.
    • Sending, posting, or sharing negative, harmful, false, or mean content about others online.
    • Sharing personal or private information about someone else online, without their knowledge of consent.
What to do if you have witnessed or experienced negative interactions during our online programs?

It is important that our participants feel safe and respected.  If you have witnessed or experienced negative interactions during our Hollywood Senior Center Virtual Programming, please contact our Center Activity and Event Manager, Michael Murphy, at michael.murphy@hollywoodseniorcenter.org.

All participants will be given a copy of the senior center guidelines at the time of registration.